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Main Directions for Successful Implementation: Bridging the Gap Between Enthusiasm and Application of Legal Technology

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The use of cutting-edge legal technology tools has garnered significant enthusiasm among legal professionals. However, there seems to be a discrepancy between this enthusiasm and the actual application of these tools within the legal field. This article explores the reasons behind this disparity and presents three key directions for successful implementation.

Importance of Embracing New Technologies:

According to the Association of Corporate Lawyers’ 2023 Corporate Litigation Status Report, embracing new technologies is considered the most crucial non-legal skill for the next generation of in-house professionals. In fact, 47% of in-house lawyers surveyed ranked it as the highest priority, surpassing other skills by a considerable margin. This highlights the significance of leveraging technology in the legal sector.

Challenges in Implementation:
Despite the recognition of the importance of legal technology, the implementation process often falls short. In a recent report, 77% of full-time legal specialists reported experiencing failures during the technical implementation phase. This indicates a need to address the challenges associated with incorporating legal tech tools effectively.

Three Key Directions for Successful Implementation:

1. Focus on Legal-Tech Project Management:

To ensure a successful implementation, meticulous project management is essential. Assigning a dedicated project manager who oversees the entire implementation process from start to finish is crucial. This individual should be responsible for creating a comprehensive project plan, identifying key milestones and timelines, and ensuring all stakeholders are adequately informed and involved.

2. Embrace Effective Change Management:

Successful implementation of legal technology hinges on effective change management. Recognizing that individuals may have varying levels of comfort with change, it is vital to involve employees early in the process. Some strategies to facilitate smooth transition and acceptance include:

– Seeking feedback from employees on design and functionality before finalizing the choice of technology.
– Clearly communicating the benefits of the new technology and how it will enhance day-to-day work for employees.
– Providing initial in-person training and offering accessible learning materials, such as how-to videos and tutorials.
– Recognizing the impact of employee proficiency in implementation planning, as it increases change success rates and fosters sustained adoption.

3. Address Implementation Issues Proactively:

To mitigate potential issues, it is crucial to address implementation challenges early on. Tracking user acceptance rates helps identify and resolve issues promptly. Involving end-users from the outset is critical in ensuring their active participation and usage of the technology. Strategies to address adoption issues include:

– Soliciting user feedback on technology performance and user experience.
– Offering ongoing learning opportunities and continuous IT support.
– Creating incentives to motivate employees to utilize the new technology tools.
– Celebrating milestones and successes throughout the implementation process.


Successful implementation of legal technologies requires a focus on project management, change management, and proactive handling of implementation issues. By addressing these areas directly and involving employees throughout the process, organizations can increase the likelihood of success and fully leverage the benefits of cutting-edge legal technologies.

Questions to Consider:

– Do you have additional tips or tricks for successful implementation of legal technologies?
– How do you make the implementation process smoother for your team?
– What measures do you take to prepare your team for embracing new technologies?

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